Privacy Policy

Last updated: March 2, 2026

1. Introduction

LendyWendy ("we," "us," or "our") operates the website lendywendy.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our mortgage matching services. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you use our Service, we may collect:

  • Name, email address, and phone number
  • Property and loan information (loan type, property value, location)
  • Financial information (credit score range, income range, employment status)
  • IP address, browser type, and device information
  • Chat conversation transcripts with our AI advisor
  • Mortgage readiness assessment responses and scores

Automatically Collected Information

We use Google Analytics 4 to collect usage data including pages visited, time on site, referral source, and device/browser information. This data is anonymized and used solely for improving our Service.

3. How We Use Your Information

  • To match you with appropriate mortgage lenders and professionals
  • To send you your mortgage readiness score and recommendations
  • To communicate with you about your inquiry
  • To improve our AI advisor and Service quality
  • To comply with legal obligations
  • To detect and prevent fraud

4. Information Sharing

We share your personal information only with licensed mortgage professionals and lenders who may be able to assist with your mortgage needs. We do not sell your personal information to third parties for marketing purposes. We may share information:

  • With mortgage lenders and agents matched to your profile
  • With service providers who assist in operating our Service (e.g., email, hosting)
  • When required by law or to protect our legal rights
  • In connection with a business transfer or merger

5. TCPA Consent & Communications

By submitting your contact information and checking the consent checkbox on our forms, you expressly consent to receive telephone calls, text messages, and emails from LendyWendy and our matched mortgage professionals regarding your inquiry. You understand that this consent is not a condition of purchasing any property or obtaining any loan. Standard message and data rates may apply. You may opt out at any time by contacting us.

6. Data Security

We use industry-standard security measures to protect your personal information, including encrypted connections (HTTPS/TLS), secure database storage, and access controls. However, no method of transmission over the Internet is 100% secure.

7. Cookies & Tracking

We use cookies and similar technologies for analytics (Google Analytics 4), error tracking (Sentry), and to improve your experience. You can control cookies through your browser settings.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Request a copy of your data in a portable format

California residents have additional rights under the CCPA/CPRA, including the right to know what personal information is collected and the right to opt out of the sale of personal information. We do not sell personal information.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@lendywendy.com.

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